Your data protection is our priority

We collect various types of information when you register an account and use our services on ase44. This information is necessary to provide you with the best possible service and to ensure the security of the platform.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Login credentials (username and password stored in encrypted form)
• Identity document information (as part of the KYC process)
• Payment-related information (bKash, Nagad, Rocket, bank account number)
• Records of your conversations with customer support

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language preference
• Site access times and page visit information
• Gaming activity and transaction history
• User preferences and behavioral data (via cookies)

1.3 Information Received from Third Parties

In some cases we may receive limited information about you from payment processors or identity verification service providers. This information is used solely to verify the legitimacy of your account and to prevent fraud.

ase44 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Limited information necessary to complete transactions via payment methods such as bKash, Nagad, Rocket, and bank transfer.
• Identity verification services: With legitimate third-party verification bodies as part of the KYC process.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI may use limited information to process gameplay data.
• Legal obligations: In the case of court orders, requests from regulatory authorities, or legal requirements.
• Business transfers: In the event of a merger or acquisition — in such circumstances you will be notified in advance.

All third parties listed above operate under a confidentiality agreement with us and are required to use the information they receive only for the specified purpose.

ase44 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All information is retained for as long as your account remains active.
• After account closure: Financial transaction records and KYC information are retained for a specified period in accordance with regulatory requirements.
• Backup data: Information held in system backups is permanently deleted at regular intervals.
• Marketing data: Deleted immediately upon withdrawal of your consent.

Following a request to delete your account, all information beyond what is required by legal obligation will be permanently deleted within a reasonable timeframe.

ase44 has implemented industry-standard technical and organisational measures to protect your personal information. Our security framework is regularly updated and verified through external audits.

• SSL/TLS encryption: All data transmission between you and our servers is protected by industry-standard SSL encryption.
• Password hashing: Your password is never stored in plain text — it is hashed using strong cryptographic methods.
• Access controls: Only authorised staff can access the information required for their specific role.
• Firewall and intrusion detection: Our systems are under continuous monitoring and suspicious activity is detected automatically.
• Regular security audits: Regular audits are conducted to identify and address vulnerabilities in our systems.

While we strive to ensure the highest level of security, no transmission of information over the internet is entirely risk-free. Use a strong password to keep your account secure and do not share your login details with anyone.

ase44 may update this Privacy Policy from time to time. Changes are generally made for the following reasons:

• When new services or features are added
• To keep in line with legal or regulatory changes
• To improve security or data protection practices
• To provide clarification based on user feedback

For any significant changes, we will send a notification to your registered email address and will clearly announce it on the site. The updated policy will take effect from the date of publication. Continued use of the platform after a change is made will be taken as your acceptance of the new policy.

Contact our support team to learn about previous versions of the policy.